Support

Questions, bugs, or feature ideas? Email us and we'll get back to you within two business days.

support@getpaperwell.com

How do I cancel Pro?

On iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings, then Subscriptions. Canceling stops the next renewal. You keep Pro until the end of the period you paid for.

I bought Pro but don't see it.

In Paperwell, tap Pro, then Restore purchases. Make sure you're signed in with the same Apple ID you used to buy.

Where are my saved PDFs?

In the Files app under On My iPhone (or iPad), then Paperwell. On a Mac, in Finder under the Paperwell folder.

Why can't I search a scanned PDF?

Scans are pictures of text. Run All Tools, then Recognize text (OCR), and the text becomes searchable and selectable.

Can I get a refund?

Apple handles all payments. Request a refund at reportaproblem.apple.com.